SHIPPING AND DELIVERY
Unique products are delivered anywhere in Romania, through Fan Courier and Sameday courier companies, at the customer’s choice. Also, you can choose to pick up the ordered products for free, from the Unique showroom located in Cluj-Napoca, Calea Mănăștur no. 38-40.
The delivery time is 72 hours for the products in stock. In the case of products available only on special order, their delivery time varies between 2 – 4 weeks. To confirm the order and delivery time, the customer will be informed by e-mail or contacted by telephone by a Klausen Exim representative.
Orders placed through our online store uniquebyklausen.ro are processed daily, from Monday to Friday, between 9:00 AM and 16:00 PM. We cannot permanently guarantee the existence of stock for all the products presented on the site, therefore the possibility of a certain product on the order to be out of stock and cannot be delivered exists. In this case, the customer will be informed by e-mail or contacted by telephone by a Klausen Exim representative.
Delivery costs are:
- FREE, for orders exceeding 500 RON
- If your order does not exceed the amount of 500 lei, a delivery fee will apply which differs depending on the ordered product and the selected delivery method. The total shipping value will be displayed in the shopping cart before placing the order. If you choose cash on delivery payment method the order involves an additional service fee performed by the courier company.
- The service of checking the package upon receipt is offered as a bonus for purchases made from the online store. We recommend that you open the package at delivery to make sure that the product has reached you without any problems.
- No shipping fees are charged if you choose to pick up your order from the showroom.
All products are new and delivered in the original packaging supplied by the manufacturer.